Could you please kindly give us your Order No.so we could better help you? Yes, we offer the 30-Day Return & Exchange service, and we would like to help you if you want to return one of the rings if it complies with our policy. We are truly sorry for your bad experience. Save yourself frustration, find somewhere else.
#Jeulia artisan jewelry full
If not refunded in full by the end of tomorrow, I will be proceeding with a charge back from my bank. Even though the ring I kept has had no issues so far, I absolutely regret ever using this company. That is still $46.50 missing from the original cost. They offered me a refund of $68.75 but state they will give me an additional$13.75 if I accepted a store credit instead. Which, even with the additional funds, does not equal what I paid. I have now stated, in writing SEVEN times that I am NOT interested in any kind of credit and the "team" emails me again today offering additional funds if I take a credit. Their customer service has been awful - they continuously try to get me to to just accept a "store credit" rather than receceive the refund amount I am due. The return process has been frustrating at best. I wrongly asssumed it would be easier that way rather than exchanging and waiting. In an effort to save time, I decided to order 2 of the same ring - in 2 sizes thinking I would keep the one that fit and return the other since they advertise a 30 day refund.
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